Technobis, a world leading technology provider for chemical synthesis, solid-state research, process development and formulation, is proud to announce a strategic partnership with oneservice to expand its technical support services in the growing U.S. market.
Technobis is strengthening its team of field service engineers by onboarding oneservice as a third-party service provider, trained and supported directly by Technobis. The partnership aims to deliver enhanced support for all U.S. clients.
oneservice is a global leader in after-sales and managed service solutions, bringing over 25 years of expertise in supporting Life Science, Diagnostics, and Medical Device companies. As a trusted partner, oneservice provides comprehensive outsourcing solutions, including field service, maintenance, installation, training, logistics, and customer support. With its proven expertise and industry-leading service infrastructure, oneservice ensures fast, reliable, and high-quality support for its partners, enabling them to maximize the performance and longevity of their systems. Through tailored service models, oneservice empowers clients like Technobis with seamless operational support, ensuring efficiency, compliance, and customer satisfaction.
oneservice will support the crystallization systems product portfolio, consisting of CrystalBreeder™, Crystal16 ®, and Crystalline™, while the Technobis technical support team will continue to service the ReactALL™.
We are pleased to join forces with oneservice. Their commitment to service excellence and deep industry knowledge align perfectly with our mission to help clients' research succeed. This partnership will enable us to enhance our service offerings and ensure our U.S. clients receive the highest level of care. - Nick van Loo, Global Head of Technical Service, Technobis
We are excited to partner with Technobis to support their systems and customers in the U.S. market. At oneservice, we are continuously expanding our network of service specialists to ensure exceptional coverage and service quality. This collaboration reinforces our commitment to service excellence, ensuring outstanding support and operational efficiency for our partners and their customers. - Matthias Raquet, CEO of oneservice.
U.S. clients can expect a smooth transition as oneservice integrates its support services in the overall customer support framework of Technobis. For any questions, the technical support team of Technobis can be reached by sending an email to support@crystallizationsystems.com
For further information:
Contact:
Technobis, Pyrietstraat 2, 1812 SC Alkmaar, Netherlands
Tel: +31 657 390 839
E-mail: irina.enache@technobis.com
Website: www.crystallizationsystems.com
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About Technobis
Technobis is a world-leading laboratory technology provider for chemical synthesis, solid-state research, process development and formulation. Our mission is to help researchers worldwide be more successful and efficient. To achieve this, we develop smart and fast solutions designed for the Lab of the Future, based on our unique technology, knowledge, and expertise.
www.crystallizationsystems.com
About oneservice:
oneservice is a global service provider offering complete managed service solutions, consulting, and learning for the Life Science, Diagnostics, and Medical Device industries. With a commitment to redefining service excellence, oneservice provides unique end-to-end service solutions that enhance productivity and profitability for their clients.
www.one-service.com